Welcome to Feed Your Cat Sale! We are dedicated to providing the best products and services for your feline friends. Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
What types of products do you offer?
We offer a wide range of products for your cats, including cat litter, cat litter boxes, cat trees, dry cat food, and wet cat food. Our products are carefully selected to ensure the best quality for your pets.
Are your products suitable for all cat breeds?
Yes, our products are designed to cater to the needs of all cat breeds. Whether you have a playful kitten or a senior cat, you’ll find something suitable in our collection.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping and Free Shipping. Standard Shipping uses DHL or FedEx and costs $12.95, with delivery in 10-15 days after dispatch. Free Shipping is available for orders over $50 and uses EMS, with delivery in 15-25 days after dispatch.
Do you ship internationally?
Yes, we ship globally! However, please note that certain remote areas, particularly in Asia, may have delivery restrictions. If you have any questions about delivery to your location, please contact our customer service team.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once your order is dispatched, you will receive a confirmation email with tracking information.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 15 days of receiving the product. Please ensure the items are in their original condition and packaging. For more details, visit our Returns Policy page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
Can I create an account on your website?
Yes, you can create an account on our website to track your orders, save your shipping information, and receive exclusive offers. Simply click on the “Sign Up” button at the top of the page to get started.
Customer Support
How can I contact customer support?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your customer support hours?
Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.